Conflict Management

This Course is for any staff member who communicates with members of the public

Find Workplace FIrst Aid Training Course..

There are not many ‘front of house’ jobs where conflict is not a regular occurrence, it is important in these circumstances that staff are able to recognize common causes of conflict, how to reduce the risks in conflict to themselves and others and how to de-escalate the situation and finally what to do after a conflict in the workplace. This half day course looks at the principles behind these key points and how they are specific to your workplace. 

Who Is The Conflict Resolution – Basic Principles Course For?

For any staff member who communicates with members of the public

What Is In The Conflict Resolution – Basic Principles Course Syllabus?

Communication

  • Human responses in conflict situations
  • Assessing and reducing the risks in conflict
  • De-escalating conflict in emotive situations
  • Good practice following a conflict situation

How Long Does It Take To Complete The Conflict Resolution – Basic Principles Course?

This course is normally completed in half a day, 3-4 contact hours.

  • You can have two Conflict Resolution Courses in a day. Please ask for details on this.

What Will Be Included In My Conflict Resolution – Basic Principles Course?

Training to national standards

  • Handouts for each learner
  • Certificates on successfully completing the course. 

How Is The Conflict Resolution – Basic Principles Course Assessed?

The course is continually assessed by our tutor

How Is The Conflict Resolution – Basic Principles Course Certificated, Or Accredited?

The Conflict Resolution – Basic Principles Course is certificated by Good Skills Training

  • This course is not formally accredited.
  • If you would like an accredited qualification please see the SHEQPRO  Level 2 Award in Conflict Resolution (2-day course)

How Do I Renew My Conflict Resolution – Basic Principles Course?

  • There is no formal expiry on Conflict Resolution – Basic Principles Course.
  • As with all health and safety training, there is a requirement that staff have up to date knowledge and skills. It would therefore, be worthwhile that staff undergo periodic refresher training.
About The Company :

We are the best health and safety trainer – consultants within the Niger Delta Region of Nigeria. When we aren’t training, we are advising companies on health and safety compliance, strategy and implementation

Get More Information
Office Location :

#1 Close 1,
Minijiriji Link Road,
Rebisi Gardens GRA V,
Port Harcourt,
Nigeria

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